Custom Order Policy

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Order Processing & Turnaround Time

• Turnaround Time: All custom orders are processed and completed within 7 business days after receiving your final design approval.

• Rush Orders: Need it sooner? If time permits, rush orders are available for an additional 20% + the cost of expedited shipping for the blank garments if unable to purchase locally. 

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Design Submission

• Designs must be submitted in high-resolution formats (e.g., PNG or JPEG).

• If your design requires edits (e.g., resizing, color adjustments, or text modifications), an editing fee starting at $10 will apply, depending on the complexity of the changes.

• After submission, you will receive a proof for approval. Your order will not proceed until the proof is confirmed.

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Approval Process

• Customers have 2 rounds of revisions included with their custom order. Additional revisions will incur a fee of $5 per revision.

• Please review your proof carefully. Once approved, no further changes can be made.

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Pricing & Payment

• Custom pricing is based on the design complexity, size, and garment type.

• Full payment is required before production begins.

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Shipping & Delivery

• Orders are shipped promptly after completion, and tracking information will be provided.

• If local, please contact us to arrange for pick-up.

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Refund Policy

• Custom orders are non-refundable.

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Contact Us

If you have any questions or need assistance with your design, don’t hesitate to reach out via email or phone. We're here to make your vision a reality!

By placing a custom order, you agree to the above terms and conditions. Thank you for choosing Couture Customs by Gina!